Because we take great pride in serving those who have so valiantly served our nation, we pledge to provide the highest level of customer service available, with integrity and honor. With this in mind, we have created a department with the sole focus of delivering on that promise – Veterans United's Client Experience Advocates.
Our client experience team works hard to ensure every aspect of your loan process is handled with the utmost professionalism, passion and care
Each Client Experience Advocate is a knowledgeable resource and is in place to defend and support our clients and partners. We truly value the relationships fostered with every one of our clients and wish to empower you with the ability to control your personal experience.
If you have a complaint or would like to talk with a Client Experience Advocate, please leave your feedback below or give us a call at 800-212-5200. Our team will be in touch to ensure we are doing everything in our power to deliver on our promise of incredible customer service.
To Ensure we can provide a quick and helpful solution to your complaint, please provide the following with your complaint so we can fully understand your unique situation:
Veterans United Home Loans handles complaints very seriously. We strive to provide the best customer service available and expect nothing less from all of our employees.